Tech Support

Customer service is a high value for us so you can reach us at our Ohio base. We are growing fast and our customers are happy with the savings and the service we provide so they can focus on doing business.

(330) 473-1754
helpdesk@blushiftwireless.com

Troubleshooting

Depending on which wireless equipment you have some terms will be different. If you have Ubiquiti branded equipment the names on Injector will be LAN & POE. On Radwin the port names will be IN & OUT.

WARNING: NEVER PLUG ANYTHING INTO THE “OUT” OR “POE” PORT EXCEPT FOR THE WIRELESS EQUIPMENT THAT WAS INSTALLED FOR YOU AS IT CAN CAUSE PERMANENT DAMAGE TO ANYTHING NOT DESIGNED FOR THAT PARTICULAR PORT.

Steps

1. Check your Power Injector or “black box for a power light” you will want to be sure that is receiving power.

2. Check your Router to be sure that it is also receiving power.

3. Is the black box where the cable from outside comes into the home (POE Injector) plugged in with a green or white light on? (See Illustration #1)

4. Does your Router have a cable connecting to the black box’s (in or lan port) to the router’s (WAN or Internet port)? (See Illustration)

5. Have you tried power cycling both your router and the black box connected to your router?

6. Are you sure the cable that your Blu-Shift Wireless technician installed is plugged into the (OUT or POE) port? “ALWAYS BE SURE THAT THE OUT PORT IS NEVER PLUGGED INTO ANYTHING EXCEPT THE OUTDOOR WIRELESS EQUIPMENT THAT WAS INSTALLED. IT CAN CAUSE PERMANENT DAMAGE TO ANY OTHER EQUIPMENT.” (See illustration #4)

7. Have you tried plugging your PC directly to the “IN or LAN” port on the black box to see if you can get online? (See illustration #5)

8. Are you sure the network is enabled on your PC? Some times these can be issues on your PC as well and to be certain follow “step 9” if your services are still not working.

9. Do you have another PC you could try plugging directly into the IN or LAN port of the black box (POE Injector)?

10. Once you have confirmed rather you have connectivity or not by directly connecting your computer to the black box or Power Injector, then review what original problem was. Problems like “the connection doesn’t work in one end of the house or is to slow”. These sort of issues are related to the type of router you use, the size of your home and what the walls are made of. Usually what this means is you will need some other or additional equipment setup on the inside of your building or home.

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